(530) 782-2625
The Best Customer, and Employee Insights, and Strategies, Guaranteed!
We deliver actionable B2B and B2C insights and strategies that deliver predictable and scalable enterprise growth.
We Help Organizations Drive Exceptional Growth
Outdated Surveys, Strategies and Training are no longer relevant. Unfortunately, these outdated systems are costing organizations millions of dollars in lost revenue. We help our clients gain actionable insights, and build bulletproof strategies that deliver predictable and measurable results.
We are in the, Return on Investment (ROI) Business
We deliver the best return on Insights, Strategies and Training, Guaranteed. One of our recent clients just received over a $10 Million Dollar ROI from their investment, in our services. Organizations are spending millions of dollars on Insights and Strategies that are non-actionable. We go beyond outdated insights and old-fashioned strategies, to help our clients enjoy scalable, predictable and measurable growth.
30 Years of Experience. Four Specialties.
Our 30 years of practical experience, have shown us what works, and what doesn’t. We combine our experience with fresh research from our multiple number one bestselling books to build out Insights and Strategies that help our clients lead their market. We serve the B2B and B2C segments. Our specialties include:
Employee Happiness
We provide best in class Employee Experience Insights, Strategies and Certification Training. Our results driven strategies are based on fresh research from our CEO’s book, “Happy Work” and more than 30 years of real-world experience on delivering returns on investment for our clients. We help our clients lead their markets in employee happiness. Our approach results in the highest level of talent attraction, retention, employee engagement, productivity and workplace promotion.
Customer Happiness
The work we do with customer insights goes far beyond outdated survey approaches that deliver minimal value as a standalone insights tool. Our proprietary system gets actionable insights that quickly turn into market leading strategies that drive exceptionally happy customers and enterprise growth. Our systems are the subject of deep research from multiple number one bestselling books and 30 years of real-world experience across multiple industries. Our CEO, has been rated as one of the Top 30 Global Gurus in the area of Customer Experience and Customer Service.
Patient Happiness
Our firm specializes in mopping up after failed Patient Experience Initiatives. Our deep research and 30 years of experience in healthcare has given us the insights to help our clients lead their markets in Patient Satisfaction and H-cap Patient Ratings. Our research is based on number one bestselling books, including The Healthcare Mandate, What Customers Crave, and What Customers Hate. If you are looking to significantly improve Patient Satisfaction, while concurrently improving the quality of work live for your organization, we can help!
Student Happiness
Education has become a consumer product, and students are looking for far better experiences and proven value. Our Student Experience Insights, Formal Student Experience Happiness Strategies and Our Certified Student Experience Professional (SXP) Training Program, helps our clients lead their markets. If you’re looking to significantly improve the quality of the Student Experience, that results in an active and happy alumni we have some of the best research and solutions, guaranteed!
Our Services.
Simply stated, we are in the happiness business. We help organizations drive enterprise growth and returns on strategy through happy employees and customers. We do this with one of the best knowledge bases in the industry and proven systems that deliver an exceptional return on our client’s investment, and we guarantee it. Our services include:
Enterprise Readiness Assessment
Reputation Assessment and Management
Diagnostic Surveys for Employee and Customer Happiness
Student and Patient Experience Surveys and Insights
Strategies that turn Insights into Growth Driven Results
Workforce Development and Certification Training
Employee Onboarding and Exit Interviews
Customer Experience Certification Training
Human Experience Certification Training
Leadership Training, Facilitation and Events
Strategic Management Advisory Services
Call Center Assessments and Strategies
Student Experience Design
Customer Ideation and Focus Groups
Insights without Innovations is a Waste of Time and Money
The area of Employee insights has become esoteric, and confusing for most organizations. The simple truth is, we need to understand what Employees Hate and what they Love across a range of thoughtful Employee Personas, throughout their Five Touch Points. We identify what your Employees Hate, and then we show you how to eliminate it. Then we find out what your Employees Love and we help you bolster it. This approach drives massive innovations that result in scalable increases in Revenue and Employee Satisfaction, Guaranteed.
Insights without Innovations is a Waste of Time and Money
The area of Employee insights has become esoteric, and confusing for most organizations. The simple truth is, we need to understand what Employees Hate and what they Love across a range of thoughtful Employee Personas, throughout their Five Touch Points. We identify what your Employees Hate, and then we show you how to eliminate it. Then we find out what your Employees Love and we help you bolster it. This approach drives massive innovations that result in scalable increases in Revenue and Employee Satisfaction, Guaranteed.
What makes us your best choice?
- Some of the freshest and most comprehensive research in the industry.
- We serve some of the best brands in the world with multi-million dollar returns on investment.
- We go beyond outdated survey methods.
- 30-year reputation of delivering exceptional value to our clients.
- All of our customer insights are 100% customized for each client.
- You always work with a partner and never a junior associate.
- No billable hours all of our services are provided on a flat fee basis.
Our research is based on our CEO’s multiple number one bestselling books
