Go Beyond Outdated
Customer Surveys
We deliver actionable customer insights, that drive Happy Customers, and Scalable Revenue Growth, Guaranteed.
Go Beyond Outdated
Employee Surveys
We deliver actionable Employee Insights, that drive Employee Happiness and Cultural Transformation
Outdated surveys, are costing you millions
Outdated surveys don’t work, and they are costing organizations millions of dollars in lost revenue. Our Patent Pending RealRatings™ Technology, and Customer Insights Services, provide you market leading insights and customer centered innovations.
The benefits of the
RealRating™System
Our system provides the following key benefits
Improve
Gain actionable insights that Quickly Improve Customer Satisfaction
Leverage
Leverage managerial systems to gain Ongoing Employee Satisfaction Insights
Grow
Fast Revenue Growth through Improved Customer retention and promotion
Attract
Attract and Keep Valuable Customers while Increasing Average Transaction Value
Reduce
Improve online customer ratings to Reduce Revenue Loss
Avoid
Avoid the Serious Pitfalls of outdated Customer Surveys
Don’t just get insights, get innovations
The area of customer insights has become esoteric, and confusing for most organizations. The simple truth is, we need to understand what customers Hate and what they Love across a range of thoughtful Customer Personas, throughout their Five Touch Points. We identify what your customers Hate, and then we show you how to eliminate it. Then we find out what your customers Love and we help you bolster it. This approach drives massive innovations that result in scalable increases in Revenue and Customer Satisfaction, Guaranteed.
Don’t just get insights, get innovations
The area of Employee insights has become esoteric, and confusing for most organizations. The simple truth is, we need to understand what Employees Hate and what they Love across a range of thoughtful Employee Personas, throughout their Five Touch Points. We identify what your Employees Hate, and then we show you how to eliminate it. Then we find out what your Employees Love and we help you bolster it. This approach drives massive innovations that result in scalable increases in Revenue and Employee Satisfaction, Guaranteed.
From insights to innovations
Our Services
- NCustom Employee Surveys, leveraging the RealRating™ Technology
- NCustomer Experience Audits, with detailed recommendations
- NFormal Customer Experience Strategies and CX Tactical Plans
- NCustomer Listening Sessions and Focus Groups
- NCustomer Experience Training and Workshops
- NCX Master, CX Advocate and Customer Champion Certification Training
- NCustomer Experience Comparative Analysis
- NCustomer Personification and Journey Mapping
What makes us your best choice?
Our research is based on current Number One Bestselling Books.
We serve some of the best brands in the world with multi-million dollar returns on investment.
We go beyond outdated survey methods to get you custom insights that drive experience innovation.
All of our customer insights are 100% customized for each client.
You always work with a partner and never a junior associate.
Our research is based on our CEO’s multiple number one bestselling books
