Our Process

Surveys are not insights, they are simply one data point that needs to be combined with far more comprehensive analysis, to give you the insights you need. Fractional, and erroneous insights from outdated surveys, are putting organizations at risk. We provide insights beyond the outdated survey. This gives you the information you need, to lead your market in Innovation, Return on Strategy, Customer and Employee Experience. Guaranteed!

Our Process

Surveys are not insights, they are simply one data point that needs to be combined with far more comprehensive analysis, to give you the insights you need. Fractional, and erroneous insights from outdated surveys, are putting organizations at risk. We provide insights beyond the outdated survey. This gives you the information you need, to lead your market in Innovation, Return on Strategy, Customer and Employee Experience. Guaranteed!

Our Insights

Our RealRatings™ is a RESULTS driven process that provides accurate, complete and most importantly actionable insights that results in a significant return on investment for our clients. Our four-step approach begins with a 1.) Readiness Assessment, to determine the organization’s current state of readiness as it relates to the enterprise infrastructure to support positive change. The second step is to create a 2.) Custom Diagnostic Survey that leverages our Patent Pending technology that focuses on the current state of satisfaction across the key areas. Once we have completed a Readiness Assessment and a Targeted Diagnostic Survey, we 3.) Analyze, the data to determine the overarching state of Enterprise and Customer Happiness. Lastly, we create a 4.) Comprehensive Strategy that results in rapid improvements and innovations that drive scalable growth and a major return on investment.

Our RealRatings™ is a RESULTS driven process that provides accurate, complete and most importantly actionable insights that results in a significant return on investment for our clients. Our four-step approach begins with a 1.) Readiness Assessment, to determine the organization’s current state of readiness as it relates to the enterprise infrastructure to support positive change. The second step is to create a 2.) Custom Diagnostic Survey that leverages our Patent Pending technology that focuses on the current state of satisfaction across the key areas. Once we have completed a Readiness Assessment and a Targeted Diagnostic Survey, we 3.) Analyze, the data to determine the overarching state of Enterprise and Customer Happiness. Lastly, we create a 4.) Comprehensive Strategy that results in rapid improvements and innovations that drive scalable growth and a major return on investment.

Our Strategies

Our research shows that the overwhelming majority of organizations don’t deploy on their, Customer or Employee insights. The reason for this lack of strategic deployment is that organizations typically get insights from a survey vendor, that has really no idea about what happens in the real world of Employee and Customer happiness. Correspondingly, they ask questions that are generic and non-actionable. This makes it virtually impossible for their clients to benefit from the insights. We begin our process with a readiness assessment in order to create diagnostic survey. The survey targets areas that can be rapidly improved in order to create quick improvements in the area of Employee and Customer happiness. Our approach is completely turnkey from our comprehensive Insights to our Strategy and ultimately our Leadership and Team Certification Training.

Our Strategies

Our research shows that the overwhelming majority of organizations don’t deploy on their, Customer or Employee insights. The reason for this lack of strategic deployment is that organizations typically get insights from a survey vendor, that has really no idea about what happens in the real world of Employee and Customer happiness. Correspondingly, they ask questions that are generic and non-actionable. This makes it virtually impossible for their clients to benefit from the insights. We begin our process with a readiness assessment in order to create diagnostic survey. The survey targets areas that can be rapidly improved in order to create quick improvements in the area of Employee and Customer happiness. Our approach is completely turnkey from our comprehensive Insights to our Strategy and ultimately our Leadership and Team Certification Training.

Our Training

We provide Live and Virtual Custom Certification Training across Leadership, Management, and Teams. Our Certification Training is based on decades of practical experience and deep research. Our unique approach targets job functions and is completely customized to your organization and industry. This provides the highest degree of student engagement, retention, and content relevancy. Our training programs provide the best return on Employee, Manager, and Leadership training.

Our Training

We provide Live and Virtual Custom Certification Training across Leadership, Management, and Teams. Our Certification Training is based on decades of practical experience and deep research. Our unique approach targets job functions and is completely customized to your organization and industry. This provides the highest degree of student engagement, retention, and content relevancy. Our training programs provide the best return on Employee, Manager, and Leadership training.