Create a Culture of
Patient Happiness
We deliver actionable Patient Insights, Strategies and Certified Training, that drive the Best Patient Experiences and Sustainable Growth … Guaranteed.
Create a Culture of
Patient Happiness
We deliver actionable Patient Insights, Strategies and Certified Training, that drive the Best Patient Experiences and Sustainable Growth … Guaranteed.
Outdated Patient Insights, Strategies and Training are costing you millions
Outdated approaches towards patient happiness simply don’t work, and they are costing organizations millions of dollars in lost revenue. We leverage the best research and systems that will help you rapidly improve Patient Satisfaction and Happiness.
For 30 years we’ve helped organizations achieve incredible results
Our approach provides the following key benefits
Improve
Significantly Improve H-cap Scores
Happy
Innovative strategies that Quickly Improve Patient Happiness
Satisfaction
Major improvements in Patient Satisfaction
Attract
Attract and Keep Profitable Patients while driving Patient Promotion
Reduce
Significantly Reduce Patient Acquisition Cost
Major
Major improvements in Return on Strategy and Patient Satisfaction
Avoid
Avoid the Serious Pitfalls of outdated Patient Satisfaction Programs
Return
Meaningful and Measurable Return on Investment
Patient Happiness is not only possible… It’s Mandatory
We are currently living in a time of hyper-competition. It doesn’t matter where you live across the healthcare ecosystem your patients are demanding more, a lot more! The good news is, organizations that gain Better Insights and create Better Strategies always lead their markets in patient satisfaction, profitability and sustainable growth. We provide the best Patient Insights, Strategies and Certification Training. Guaranteed!
Patient Transformation is not only possible… It’s Mandatory
We are currently living in a time of hyper-competition. It doesn’t matter where you live across the healthcare ecosystem your patients are demanding more, a lot more! The good news is, organizations that gain Better Insights and create Better Strategies always lead their markets in patient satisfaction, profitability and sustainable growth. We provide the best Patient Insights, Strategies and Certification Training. Guaranteed!
From insights to innovations
Our turnkey solutions include best in class Patient Insights, Patient Happiness Strategies, and Certification Training.
Our Services
- NRealRatings Best in class Patient Satisfaction Insights
- NPatient Experience Measurements and Benchmarking
- NPatient Experience Readiness Assessment and Audits
- NPatient Experience Master, Advocacy and Champion Certification Training
- NHappiness as a Strategy® PX Plans and PX Initiatives
- NPatient Experience Leadership and Management Development
- NPatient Service Center Audits, and mystery shopping
- NCustom Live and Virtual Patient Experience Events and Workshops
- NComprehensive “Happiness Scorecards” and “State of Play” reports
What makes us your best choice?
Our research is based on current Number One Bestselling Books
We serve some of the best brands in the world
A recent client received over $10 million return on their investment with us
We go beyond outdated surveys to get you custom insights that drive experience innovation
All of our employee Insights, Strategies, and Training is 100% customized for each client
You always work with a Partner and never a Junior Associate
Our research is based on our CEO’s multiple number one bestselling books
